Privacy Policy & Data Protection

Your privacy matters. This notice describes what data we collect, how we use it, and your choices as a user in South Africa.

What Information We Collect

We collect personal data only as necessary for effective communication and service delivery.

• Contact information such as name, email, address, and phone number when submitting our forms.
• Details about your project or inquiry to tailor our consultation and services accordingly.
• Technical site usage data collected via cookies to improve performance and user experience.
• Preference and consent information for privacy and communication choices.

How We Use Your Data

All personal data is processed exclusively for serving your request and optimising our website and services.

• To respond directly to your inquiries and provide requested information or consultation.
• To perform internal research into service improvements and customer experience.
• To comply with legal obligations, including privacy requirements in South Africa.
• To analyse web usage and maintain security, using only anonymised technical data unless informed otherwise.

Lawful Basis for Processing

Our processing is rooted in necessity, consent, and legal compliance.

We only process your data when required to provide the services you request, respond to legal requests, or with your explicit agreement for other uses.

Sharing Your Information

We do not sell your personal data. In rare cases, certain data is shared under these circumstances:

• With selected technical partners as needed for site functionality or service delivery, under strict data handling agreements.
• When legally required by South African authorities or court orders fulfilling statutory duties.
• To protect, investigate, and deter fraud, security breaches, or misuse of our resources, if necessary.

Keeping Data Secure

We use appropriate administrative, technical, and physical safeguards to protect your data from accidental loss, unauthorised access, or misuse. Only trusted, trained personnel can access your data, and security controls are regularly reviewed.

Your Data Rights

You are entitled to control your data as a South African user.

• Request a copy or correction of your data at any time.
• Withdraw consent or request deletion, as permitted by law or business necessity.
• Object to certain processing or opt out of direct communications.
• Lodge a complaint with the relevant regulator for unresolved concerns.

Cookies & Tracking Policy

We use cookies to deliver a consistent, high-quality user experience and gather anonymised analytics. Adjust your settings or read our full cookie policy.

Cookie Policy Cookie Policy

Get in Touch

Contact us with any privacy-related questions, access requests, or feedback. Your privacy is our priority and we respond promptly.

Policy Updates & Changes

We may update this notice to reflect changes in practices, law, or service. Significant updates will be posted clearly.